How can I get my access cards?
Before moving in, the Building Manager will collect information about the number of cards needed and the access profiles to be assigned to them. Due to the GDPR, we will not collect users’ personal data from you, but it is your responsibility to keep internal records containing information about who uses cards.
Cards will be issued on the day of handing over the office.
Blank access cards provided at the handover can be personalised. Even better, you can order customised cards at a third-party company. Whatever you do with your access cards, remember about two conditions. The cards must be compatible with the access control system and they should have an ID number visible so that they can be registered in the Access Control System.
Issuing new cards
You don’t have to worry about how many access cards your company should have at the beginning – we can always issue more! To do this, you must contact the Manager by e-mail.
Each card can be programmed to give you access to various services, e.g., bicycle parking, showers or lockers. Choose what you need and adjust the card to your own needs!
MODIFYING YOUR CARD STEP BY STEP
Send an e-mail request to the Building Manager asking for the modification of access rights.
Don’t forget to include the serial number of card(s) which you want to modify.
We will reprogram the card within 24 hours.
Lost or damaged card
One of your employees has lost or damaged their access card? No problem – send an email to the Building Manager requesting the deactivation. The cost of issuing a new card is EUR 10 (payable by the tenant) and you can get it within 24-72h.
ORDERING A NEW CARD STEP BY STEP
Send an email request to the Building Manager asking for deactivation of lost/damaged card.
Don’t forget to include the serial number of card(s) which you want to deactivate.
We will program a new card depending on the availability.
After the appointment, a handover protocol is signed by both parties and concluded. Then the card is given to the tenant.
Do you wish to know more, or maybe need some help? Our team is waiting for you! Below you will find contact information about matters relating to this section.
Asset Manager is in charge of general activities that regard the tenants/building, coordinates and participates in handover of the rented space, coordinates different events, contracts, tendering, renovation works.
Team Leader Operations & Customer Care is in charge of the general operations for all the buildings from the portfolio, keeps a good relationship with all the tenants, coordinates Building Managers and Asset Managers activities, implements budgets and procedures.